“It may not be possible for a small guest house to have 5 star facilities however there is no reason why a small guest house cannot have 5 star customer service”
Denis Waterworth,
Proprietor Pier 36

Customer service is at the core of everything we provide in our guest house, we demonstrate this to our customers in a number of ways including;

  • There will always be somebody on hand to greet our customers with a friendly and informal hello, we strive to insure that this happens as and when the customer arrives, and that no customers are left unattended to for any length of time on arrival.
  • Each of our guests will be shown to their bedrooms in person by a member of staff who will also, offer to carry baggage should the customer desire.
  • Every breakfast is cooked to order and we do not have a set breakfast time. Indeed, a customer may choose to have breakfast to at whatever time suits them not us.
  • All of our bedrooms are furnished to an extremely high standard.
  • The services in each room include. Complementary tea and coffee making facilities, Digital TV, and freshly laundered dressing gowns & sewing kit.