Privacy Policy

Pier 36, Harbour & Co, and Bow Bells

1. Introduction

This Privacy Policy explains how Pier 36, Harbour & Co, and Bow Bells ("we", "our", "us") collect, use, and protect your personal information when you interact with us, including when you visit our venues, make bookings, or use our websites or services.

We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and in accordance with applicable data protection laws, including the UK GDPR.

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number

  • Booking Details: Reservation dates, party size, special requests

  • Payment Information: Billing details (processed securely via third-party providers)

  • Technical Data: IP address, browser type, and website usage data

  • Marketing Preferences: Your preferences for receiving communications

3. How We Use Your Information

We use your information for the following purposes:

  • To manage reservations and provide our services

  • To communicate with you regarding bookings or enquiries

  • To process payments securely

  • To improve our services, websites, and customer experience

  • To send marketing communications (only where you have opted in)

  • To comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Trusted service providers (e.g., booking systems, payment processors)

  • IT and website hosting providers

  • Legal or regulatory authorities where required

All third parties are required to respect the security of your data.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

6. Your Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent for marketing at any time

To exercise your rights, please contact us using the details below.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

8. Cookies

We use cookies and similar technologies on our websites to improve your browsing experience and analyse website traffic.

Cookies may include:

  • Essential cookies required for the website to function

  • Analytics cookies to understand how visitors use our site

  • Marketing cookies to deliver relevant advertising

Where required, we will request your consent before placing non-essential cookies on your device. You can manage your cookie preferences through your browser settings or our website cookie banner.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our websites with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@pier36.co.uk
Address: 36 The Parade, Donaghadee, BT21 0HE

Last Updated: April 2026